Privacy Policy

Your privacy matters to us. We only collect the personal information necessary to process your orders, deliver your scooter, provide customer support, and operate our online shop securely.

Last updated: 1 September 2026

1. Who Is Responsible for Your Data?

The company responsible for processing your personal data is:

Company: [Company name]
Address: [Street and house number, postal code and location, Spain]
Privacy Contact: contact@dualtronx.store
Telephone: +34 587 475 756

Please replace the placeholders with your company's verified legal details before publishing this policy.

2. What Information We Collect and Why

We follow the principle of data minimisation and collect only the information necessary for the purposes described below.

Order and Contact Information

When you place an order, we collect information such as your name, billing and delivery address, email address, telephone number, order details, and purchase history where necessary.

We use this information to process your order, arrange delivery, handle returns and warranty requests, communicate with you, and meet our legal accounting and tax obligations.

Payment Information

Payments are processed by our selected payment service providers.

We do not see or store your full payment card numbers. Your payment provider handles payment information according to its applicable security practices and privacy policy.

Approximate Location

We may use information derived from your internet connection, such as your IP address, to identify your approximate country.

This helps us display the appropriate language, shipping costs, and currency where supported.

We do not store IP addresses for marketing purposes.

Customer Support Messages

When you contact us by email or telephone, we use the information you provide to respond to your questions, resolve issues, and maintain the necessary history of your support request.

Discount Offers and Marketing

If you provide your email address to claim a checkout discount, we use it to deliver the requested offer and manage any related communication.

We send newsletters and ongoing promotional emails only where the required consent or other applicable legal basis has been obtained. You can unsubscribe from marketing emails at any time.

Requesting a discount does not automatically subscribe you to marketing emails.

3. Information Stored in Your Browser

To make shopping easier, our website may store certain information in your browser's local storage, including:

• Your shopping cart.
• Your selected country or shipping destination.
• Recently used order numbers, where supported.

This helps the shop remember relevant information between visits.

You can remove locally stored information by clearing your browser's website data. Doing so may reset your cart or other saved preferences.

4. Legal Basis for Processing

We process your personal data under the following legal bases, as applicable:

• Contract performance — Article 6(1)(b) GDPR: To process orders, arrange delivery, handle returns, and provide requested customer services.
• Legal obligations — Article 6(1)(c) GDPR: To comply with applicable accounting, invoicing, tax, and recordkeeping requirements.
• Legitimate interests — Article 6(1)(f) GDPR: To protect our website, prevent fraud, and maintain appropriate business and support records, where these interests do not override your rights and freedoms.
• Consent — Article 6(1)(a) GDPR: For newsletters and other activities where consent is the appropriate legal basis. You may withdraw your consent at any time.

Where another legal basis is appropriate for a particular activity, we will process your data in accordance with applicable data protection law.

5. Who Receives Your Information?

We share personal data only where necessary for the purposes described in this policy.

Depending on your order and the services used by our shop, recipients may include:

• Freight and delivery providers: To deliver your scooter and coordinate shipment.
• Payment service providers: To securely process payments and refunds.
• Website hosting and technical providers: To operate, maintain, and secure our online shop.
• Tax advisors and accounting service providers: To meet accounting and tax obligations.
• Email or marketing service providers: Where needed to deliver a discount offer or send marketing communications for which you have provided the required consent.

These providers process data according to their respective roles, contractual obligations, and applicable law.

We do not sell your personal data.

6. How Long We Keep Your Information

We keep personal data only for as long as necessary to fulfil the relevant purpose or comply with applicable legal obligations.

• Invoices and order records: For the retention periods required by applicable commercial, accounting, and tax laws.
• Customer support messages: Generally for up to three years after the case is closed, unless a longer period is necessary to resolve a dispute or meet a legal obligation.
• Newsletter information: Until you withdraw your consent or unsubscribe, subject to any limited records we need to retain to respect your preferences and comply with the law.
• Browser storage: Until the information is deleted, overwritten, or expires according to the website's storage settings.

Where applicable law requires a longer retention period, we will retain the relevant records for that period.

7. Your Data Protection Rights

Under the GDPR, you may have the right to:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete information.
• Erasure: Request deletion of your data where the legal requirements are met.
• Restriction: Request that we limit certain processing activities.
• Data portability: Receive certain data in a structured, commonly used, machine-readable format.
• Object: Object to processing based on legitimate interests where applicable.
• Withdraw consent: Withdraw consent at any time where processing is based on consent.

Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal. Some data may still need to be retained to comply with legal obligations.

To exercise your rights, contact us at:

Email: contact@dualtronx.store

We will respond within one month of receiving your request, subject to any lawful extension or other applicable requirements.

You also have the right to lodge a complaint with the competent data protection supervisory authority.

8. How We Protect Your Information

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.

Access to personal data is limited to those who need it for legitimate business purposes. Our service providers are required to handle information in accordance with their applicable obligations.

No method of online transmission or electronic storage can be guaranteed to be completely secure, but we take reasonable measures to protect the information entrusted to us.

9. Questions About Your Privacy

If you have questions about this Privacy Policy, how we use your information, or how to exercise your data protection rights, please contact us.

Email: contact@dualtronx.store
Telephone: +34 587 475 756

We're happy to help with any privacy-related questions or concerns.